Mike Griffin is the Vice President of Global Customer Success at Olapic, where he oversees all functions of client success including global Account Management, Technical Support, Partner Development, and Professional Services.
With a focused eye on accelerating growth, Mike brings 20+ years of client experience to Olapic, most recently from his leadership position at Borderfree (Pitney Bowes). During his seven years with Borderfree, he led partner development, consumer experience, and customer success initiatives across multiple growth priorities including product development, customer retention, and conversion optimization programs. Earlier in his career, Mike held various analyst and consulting roles for MGM, Williams-Sonoma, Bank of America, and Rooftop Media that served as a foundation for his deep knowledge in building, driving, and maintaining healthy customer success.
Mike holds an MBA from the Marshall School of Business at USC, and a Bachelor of Science degree from Georgetown (go Hoyas!). He lives in NJ with his wife and three awesome kids.