If you have an unresolved privacy or personal information use concern that we have not addressed satisfactorily, please contact Olapic’s Data Protection Representative (contact information below).
1. CHANGES TO THIS POLICY
2. PERSONAL INFORMATION WE COLLECT
We collect information that may allow the identification of a natural person (“Personal Information”) (i) from Customers, (ii) from individuals who upload user-generated content to Customer or other digital properties (such as a Customer’s website, Instagram or Facebook) on behalf of our Customers (“Social Media Users”), and (iii) from users which interact with the Customer galleries.
With regard to each of these groups we collect the following Personal Information:
Customers: We collect the name, email address, telephone number, Internet Protocol (IP) address and (if available) the social media user name of those employees that Olapic interacts with or has interacted with.
Social Media Users: We collect information from Social Media Users such as public uploads and posts, including publicly posted photographs. With such assets, we process name, social media username, physical address (if available), email address (if available), IP address, and geo location (if available).
End Users: When End Users interact with our websites or user galleries we collect IP address and date/timestamp. If an End User buys products directly from a Customer digital property, Olapic additionally collects purchase information (including purchased product ID, transaction ID, transaction price, date of purchase, unique ID that our Customer may have assigned to such End User), email address and username (if provided by End Users to Customers). If an End User provides their name, business title, and email address to subscribe to an Olapic newsletter or to participate in a competition by Olapic, we will collect and store such information as provided by the End Users to us.
3. USE OF PERSONAL INFORMATION
Current Customers: We use the Personal Information we have collected from you to provide you with information about and access to our Services, to communicate with you about updates, maintenance, outages or other technical matters concerning our Services, to respond to your questions or inquiries regarding our Services and to allow you to download information such as whitepapers, all to fulfil our contractual obligations.
Social Media Users: We only process Personal Information we collect from you to provide the services for which our Customers have engaged us. Our Customers to whom you have submitted content through the Olapic Services or whose brand hashtags, @brand mentions or branded location tags you have included in your social media posts, may use your username or email address to communicate with you, in addition to using your photo. IP and geo-location are used to filter content by region, country or other local area. Such data is used with your consent only.
End Users: We process the Personal Information described above to allow our Customers to analyze with which digital assets you interacted prior to purchasing a product from a Customer digital property after interacting with the user galleries on those digital properties. Furthermore, we collect the information to improve our Services, and to improve marketing, analytics and the functionality of our Services. Finally, we log IP and date/timestamp to investigate and/or prevent security breaches. We collect personal data during newsletter signup and participation in competitions in order to be able to send the newsletter and inform the competition winners.
4. ACCESS TO AND DELETION OF YOUR PERSONAL INFORMATION
Upon request, Olapic will provide you with information about whether we hold any of your Personal Information and, if that is the case, what Personal Information we hold. If your Personal Information changes, or if you wish to exercise your right to be forgotten, you may correct, update, delete or deactivate your information from our records by (for Customers) logging into your account and making the appropriate changes or emailing your Account Manager directly, or (for Social Media and End Users) contacting Olapic at firstname.lastname@example.org. We will respond to requests to access Personal Information under this paragraph within 14 business days of receipt of such request.
If the Personal Information is controlled by the Olapic Customer, we will inform you how to exercise your rights mentioned above vis-à-vis such Customer.
5. COOKIES AND TRACKING TECHNOLOGIES
Technologies such as cookies, beacons, tags, scripts or similar technologies are used by Olapic and our third-party marketing partners, affiliates, and analytics providers. These technologies are used in analyzing trends, administering the Services, tracking users’ movements around the Services, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by third parties on an individual as well as aggregated basis.
We partner with third parties to manage our advertising on other websites. Our third party partners may use technologies such as cookies to gather information about your activities on our web sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Some of our Services, such as websites listing job openings, utilize framing techniques to serve content to and from our partners while preserving the look and feel of our Services. Please be aware that you are providing your Personal Information to these third parties and not to Olapic.
7. RETENTION OF PERSONAL INFORMATION
Olapic will retain Personal Information for as long as needed to provide the Services or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
8. SHARING OF PERSONAL INFORMATION
We disclose Personal Information in the following circumstances:
- To our Customers on whose behalf we have collected Personal Information from or about an End User, including, but not limited to our Customer’s affiliated parties such as regional offices of the Customer and resellers of the Customer that offer the Customer’s products.
- To the Olapic affiliates Olapic Ltd. (UK) and Olapic Argentina S.A. and Monotype Imaging Inc. to meet business operation needs.
- To the designated third parties listed in the table below to help us provide the Services, resolve complaints or investigate abuse complaints, as described below. We restrict these service providers from making any use of your information other than to help us provide better service to you. Below, we describe which third parties we partner with, what Personal Information we send to each partner, the purpose of transmitting the Personal information and whether the partner operates from out of the EU or under the EU Standard Contractual Clauses (SCC)) – partners marked with * – or has implemented the EU – US Privacy Shield – partners marked with °.
|Marketing Partner(s)||Personal Information Transferred||Purpose of Transfer|
|Bluecore, Inc.° – Image||
||Delivery of triggered emails that are hyper-targeted to an individual|
||Delivery of content for in-story digital display|
||Delivery of content related to a specific product or category in an email|
||Delivery of content for in-story digital display|
||Allowing an Olapic widget to populate email content based on the time the email was opened|
|Nosto Solutions, Ltd*||
||Delivery of content to use in Dynamic Product Ad campaigns across Facebook and Instagram|
|Oracle Corporation° –
Bronto and Responsys
||Delivery of content for use in personalized marketing emails|
||Delivery or product-tagged images to enable shoppable Pins|
|Salesforce.com, Inc. –
||Delivery of content for use in personalized marketing emails|
||Enabling searching of specific content within the Salesforce UI for social publishing|
||Delivery of content for use across social, marketing and advertising campaigns|
|Internal Technology Partner(s)||Personal Information Transferred||Purpose of Transfer|
|Akamai Technologies, Inc.°||
||External content distribution network|
|Amazon Web Services, Inc.*°||
||External data storage on Amazon Web Servers|
|Atlassian Pty Ltd (Customer data only)||
||Customer support through Jira Service Desk|
||Web Application Firewall|
||Replay of user interaction with customer website|
|Intercom, Inc.° (Customer data only)||
||Customer support through intercom.io|
|Marketo, Inc.* (Customer data only)||
|SaaSOptics, LLC (Customer data only)||
||Subscription billing and management|
|Salesforce.com (Customer data only)°||
||Fulfilment of contractual obligations and customer communication|
|SAP* (Customer data only)||
||Processing of payments to and from Olapic|
9. COMMUNICATIONS FROM OLAPIC
If you opt in to receive marketing communications from Olapic, subscribe to our newsletter(s) or become a Customer of our Services, we will use your name and email address to send communications to you. If you no longer wish to receive these communications you can follow the unsubscribe instructions contained in those emails or contact us at email@example.com.
We will send Customers communications about the functioning of our Services and similar service-related communications when it is necessary or useful to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. Generally, Customers may not opt-out of these communications. If you do not wish to receive these communications, you have the option to deactivate your account, or provide an alternative email address for contact by contacting us at firstname.lastname@example.org.
10. SOCIAL MEDIA FEATURES
We may post Customer testimonials/comments/reviews on our websites which may contain personally identifiable information. We obtain the Customer’s consent prior to posting the testimonial if we include Personal Information, such as a name, of the Customer along with the testimonial. If you are the subject of a testimonial and want your testimonial removed, please contact us at email@example.com.
12. PUBLIC FORUMS
Our websites may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into such application and removing the information or by contacting the appropriate third party application.
13. MOBILE APPLICATION
When you download our mobile application and use our Services, we automatically collect information on the type of device you use, operating system version, and system and performance information.
We do not ask for, access or track any location-based information from your mobile device at any time while downloading or using our mobile application and the Services.
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
14. SECURING YOUR PERSONAL INFORMATION
We employ administrative, physical and electronic measures designed to protect your information from unauthorized access. Nonetheless, due to the inherent nature of the Internet as an open global communications vehicle, we make no guarantee as to the security of your information or that your information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. When you enter sensitive information (such as Customer log in credentials entered onto the Olapic dashboard), we encrypt the transmission and storage of that information using industry standard encryption technologies. If you contact us by email or a “contact us” or similar feature on our website, you should be aware that your transmission might not be secure. A third party could view information you send by these methods in transit. If you have any questions regarding security you can contact us at email@example.com.
We will make any legally or contractually required disclosures of any breach of confidentiality, privacy, or integrity of your personal data to you via email or conspicuous posting on this website in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
15. BUSINESS TRANSFER
In the event that Olapic is or substantially all of its assets are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, such databases containing Personal Information may be one of the transferred assets. In the event of such a transfer, Olapic will place a prominent notice on our Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
16. CHILDREN’S POLICY
The Olapic Services are in no way directed to persons under the age of 18. Olapic collects Personal Information through third party social media services that are not directed at children under the age of 13. If you have reason to believe that Olapic collected the information of an individual under 18, please contact us at firstname.lastname@example.org, and we will endeavor to delete that information and terminate the child’s information from our databases.
17. CONTACT US
Attn: Data Protection Representative
250 Vesey Street, 4th Floor
New York, NY 10281
Copyright 2018 Olapic, Inc. All rights reserved.